Source: https://prestigecarrentals.com/faq/

Rental guide

# Questions before the open road.

Everything you need to know about requirements, airport handovers, payment and returning your car in the Dominican Republic.

[Still need help? Contact us](<https://prestigecarrentals.com/contact-us/>)

01

## Requirements

### Can I use my country's or an international driver's license?

Valid driver's licenses issued in your state or country are accepted, as are international licenses.

### What is the difference between Basic, Intermediate and Full?

Basic includes TPL, roadside assistance (RA) and the vehicle license recovery fee (VLF), but no collision damage waiver (CDW). Intermediate adds CDW with a deductible. Full adds deductible protection (DP) and tires and windshield cover (T&W), with a US$0 collision deductible for covered traffic accidents. Packages depend on your vehicle, location and dates; check the included cover shown for your selection.

### Is CDW required for every vehicle?

CDW is required for Luxury and Premium SUVs. For other categories, use the packages and separate cover options available for your dates and location. If you rent without CDW, you must acknowledge the security deposit and your responsibility for damage to the rental vehicle before continuing.

### How does the collision deductible work?

With CDW and without DP, you pay the estimated repair cost for covered collision damage, up to the deductible for your vehicle category. If the estimate is lower than the deductible, you pay only the lower amount. CDW with DP reduces the collision deductible to US$0 for covered traffic accidents. Coverage remains subject to the rental agreement, its conditions and exclusions.

### What is the collision deductible with CDW and without DP?

The standard limits are US$500 for Economy Car, Compact Car and Compact SUV; US$600 for Mid Size SUV and L01 Pick Up; US$800 for Full Size SUV; and US$1,000 for Luxury Full Size SUV, Premium SUV, Luxury Van GAC and Mini Van/Minivan H1. Confirm the deductible for any other category and any increased deductible for drivers aged 18 to 24 in your rental agreement.

### Do I need a credit card to rent a vehicle?

Yes, a valid credit card is required.

### Do I need a security deposit?

A security deposit is required when your selection does not include CDW. It is separate from the rental price and depends on the vehicle category. Choosing a package with CDW, or adding CDW separately when available, removes this deposit requirement. CDW can still have a collision deductible; a deposit and a deductible are different.

### What are your age requirements?

The standard rental age is 25 or older. Drivers aged 18 to 24 pay an additional fee and have increased deductibles. Contact us before booking to confirm the applicable charge, deductible and vehicle eligibility.

02

## Service & delivery

### Do you pick up and drop off customers?

Yes. We can pick you up from and return you to your villa or hotel. Additional fees apply outside our service areas.

### Do you deliver and collect the vehicle?

Yes. We provide vehicle delivery and collection; additional fees apply outside our service areas.

### Where can I pick up my rental car?

Choose Punta Cana (PUJ), Santo Domingo (SDQ) or La Romana (LRM) airports, or Casa de Campo resort (CDC), in the reservation form. Contact our team to confirm your meeting point and handover time.

### Do you offer airport pick-up?

Yes. Pick-up and delivery are free at Punta Cana (PUJ), Santo Domingo (SDQ) and La Romana (LRM) airports.

### Are you located at the airports?

No. Our offices are approximately five minutes from PUJ, SDQ and LRM.

### How does airport pick-up work?

A Prestige representative meets you outside arrivals with a sign bearing your name. Send your flight details and confirm the meeting point and time with our team. Airport handovers are available at PUJ, SDQ and LRM; for CDC, confirm the meeting point within Casa de Campo resort.

### Do you deliver to hotels, villas or offices?

Yes. The credit card owner must be present to sign the rental contract. Additional fees apply to delivery more than 10 km from the nearest office.

03

## Payment & deposits

### Can I use another person's credit card?

Yes, but the cardholder must be present when the vehicle is collected, bring a passport and driver's license, and sign the rental contract.

### What forms of payment do you accept?

A valid credit card is required to rent and for any required security deposit. Final payment may be made by cash or credit card. Confirm payment arrangements for your booking with our team.

### How much is the deposit without CDW?

Without CDW, the deposit is US$2,000 for Economy Car, US$2,500 for Compact Car, US$3,000 for Compact SUV or Mid Size SUV, US$3,500 for Full Size SUV and US$4,000 for Mini Van. Other categories may fall within US$2,000–4,500; confirm their exact amount before booking. Luxury and Premium SUVs require CDW. The deposit shown for your selected category is separate from the rental total.

### When is the deposit released?

If a deposit was required, it is released after the vehicle is returned and applicable fuel, damage, extension or late charges are settled. Ask our team about the release for your rental; the time for the funds to become available also depends on your card issuer.

04

## Vehicles & rates

### What is included in the rental total?

The package-page rental total includes the vehicle, your selected package, taxes and selected optional extras for the rental period. The separately displayed protection price is already included in that total. Any required security deposit is shown separately and is not part of the rental price. Review the itemized quote before confirming.

### Do you rent cars by the hour?

Yes, although the full daily rate applies.

### Are all vehicles automatic and air-conditioned?

Every vehicle has air conditioning. Cars, SUVs, luxury vans, minivans and large buses are automatic; the Nissan Urvan minibus is manual. Check the transmission shown for your category before booking.

### What types of vehicles are in your fleet?

Available categories include cars, SUVs, minivans and larger passenger vehicles. Search your dates and location to see the categories available for your trip.

[Explore the fleet](<https://prestigecarrentals.com/fleet/>)

### Do you offer discount or promo codes?

Yes. Check our website for current promotions and enter your code when starting a reservation.

### Can I get a better rate for a monthly rental?

Yes. Vehicles can be rented by the month (four weeks) at a discounted rate. We can also tailor long-term rental plans for businesses and villa owners.

05

## Charges & extras

### Is there an additional charge for younger drivers?

Yes. An additional charge applies to drivers aged 18 to 24.

### Is there an additional fuel charge?

Please return the vehicle with the same amount of fuel it had when it was handed over.

### Is there a charge for an additional driver?

Yes. Additional charges apply when more than one person will drive the rental vehicle.

### Can I choose cover and extras separately?

Separate cover and optional extras are available for eligible rentals. Choose a package, then use Optional extras to add separate cover, additional drivers or child seats and booster seats. You can select more than one seat. Items already included in your package are not charged again. The quote updates for your selection and quantities.

06

## Returning your car

### Can I return to a different location?

Returning to a different location is possible when the route is available. Uncheck “Return to the same location” and select your return location. A one-way charge may apply. Review the quote and confirm your return arrangements before booking.

### Can I change or cancel my reservation?

Contact our team to request changes, an extension or a cancellation. Changes are subject to availability and confirmation. Cancellation deadlines, no-show charges and any refund depend on the conditions of your booking; check your confirmation or ask us before booking.

### What if my flight leaves outside opening hours?

We offer an after-hours drop-off service. Let us know in advance and we will explain where to leave the vehicle.

[Arrange your return](<https://prestigecarrentals.com/contact-us/>)

## Ready to choose your car?

Search your dates and see available vehicles.

[Start your reservation](<https://prestigecarrentals.com/#booking>)